Satisfaction Guarantee: If you’re not happy, I’m not happy! If you are not 100% satisfied with your Teipen Handmade Briar pipe, you may return it unsmoked and in the condition you received it for a full refund including shipping & handling. Every Teipen Handmade Briar pipe comes with a lifetime guarantee to be free of craftsmanship flaws. This does not include normal wear and tear, accidental damage, damage due to negligence or misuse, or burnout. If it is determined that your pipe has a craftsmanship flaw, I will either repair your pipe for free or provide a full refund.